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Refund and Returns Policy

Our goal is to ensure your satisfaction with your purchase. If you’re not entirely happy with your order, we offer a 30-day return and refund policy, subject to the following conditions:

Eligibility for Returns and Refunds:

  • Items must be returned in their original, unused condition, with all tags and packaging intact.
  • Items must be returned within 30 days of delivery.
  • Items purchased during sales or promotions may be subject to different return and refund policies.
  • Shipping costs for returns are not refundable, unless the return is due to a defect or error on our part.

How to Return an Item:

  1. Contact us via email at [your email address] to initiate the return process.
  2. Provide your order number and the reason for the return.
  3. We will review your request and provide a return shipping label if your return is approved.
  4. Return the item using the provided shipping label.
  5. Once we receive the returned item, we will process your refund within 5-7 business days.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.

Exceptions:

  • Some items, such as custom products, personalized items, or perishable goods, may not be eligible for returns or refunds.
  • If you receive a damaged or defective item, please contact us immediately for a replacement or refund.

Contact Us:

If you have any questions about our return and refund policy, please contact us at Support@oozyon.com