Shipping Policy – Oozyon
1. Processing Time:
- Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
- Please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Methods:
- We utilize reliable shipping carriers to ensure timely and secure delivery.
4. Shipping Rates:
- Shipping rates are calculated at checkout based on the destination and the weight of the products in your order.
- We may offer free shipping promotions during certain periods. Keep an eye on our website and social media channels for updates.
5. Estimated Delivery Times:
- The estimated delivery time is calculated from the date the order is shipped, not from the time it is placed.
- Delivery times may vary depending on the destination. Please refer to our shipping calculator at checkout for more accurate estimates.
6. Tracking Information:
- Once your order is dispatched, you will receive an email with tracking information. You can use this information to track your order’s journey to your doorstep.
7. Customs and Import Taxes:
- Customers are responsible for any customs and import taxes that may apply. Oozyon is not responsible for delays due to customs processes.
8. Order Changes and Cancellations:
- If you need to make changes to your order or cancel it, please contact our customer support team within 24 hours of placing the order. We cannot guarantee changes or cancellations after this timeframe.
9. Lost or Damaged Items:
- Oozyon is not responsible for items lost or damaged during transit. However, we will work with you and the shipping carrier to resolve any issues. Please contact our customer support team for assistance.
10. Contact Information:
- For any questions or concerns regarding your order or our shipping policies, please contact our customer support team at Support@oozyon.com
